Customer Service Department
customer service department is second to none. We believe in a non-bureaucratic
system, one where each department, including all management, is completely
accessible to our customers and staff members. Because we believe so
firmly in providing you with the best possible service, we have expanded
our Customer Service personnel by 300%, and asked them to provide service
beyond all expectations. Their focus is to work with clients in the following
Order Management and Acceptance
The Customer Service Department is the central source for
all questions concerning orders.
Scheduling and Due Date Tracking
The Customer Service Department controls the schedule of
manufacturing and is responsible for order due dates being achieved.
Order Status Reports
On a daily basis, we inform our sales staff of the scheduled
production runs and due dates. A customer may request to receive from
NPC a daily status report of their pending orders.
The Customer Service Department works with the client to
ensure that we know their product requirements. Our internal records
of the Customer's Requirements are audited by the Customer Service Department
on a regular basis, and are reviewed to identify any changes needed.
Providing service to our customers does not fall solely
on the Customer Service Department, but is the responsibility of everyone
within NPC. All departments are focused on providing great service.